Shipping
We ship fast. We want our Soulectra customers to get their
order as fast as possible. Most of our favors will ship
within 1-3 business days. Personalized or some custom
products may take a slightly longer time, usually 3-5
business days. If this is the case, we will contact you via
email to give you a time frame as to when you can expect
your order to arrive.
If you have further questions please
contact us.
Customer Service
Our Soulectra Staff is dedicated to providing you with
unique favors, gifts, and services that will guarantee your
party a huge success. Please feel free to contact a
Soulectra Representative between the hours of 9am - 5pm
Eastern Standard Time at 732-930-1130. You may also email us
at
info@soulectra.com. We will respond to your email within
24 hours. Thank You for choosing Soulectra for your party
needs.
Returns
If you need to return merchandise to Soulectra, we will take
back the item up to 30 days after the date that we ship it.
The merchandise must be in the original condition and
packaging, so that we can put it back in stock and re-sell
it. We will credit you for the value of the merchandise
only- shipping back to Soulectra must be at your own
expense. We can not accept returns on any personalized
items, candy or food related items.
If you have further questions please
contact us.
Privacy
Your privacy is an important part of our relationship with
you. Protecting your privacy is just one part of our mission
to provide you with highly personalized and valuable
service. To register on our website, (to be part of our
newsletter subscriber mailing list), you must submit only
your e-mail address. In addition, to purchase a product, you
must submit additional information, including your address,
phone number and credit card information. This required
personally identifiable information is necessary for us and
our billing processors to process transactions for you,
protect you against credit card fraud and contact you.
More on privacy information.