Shipping
We ship fast. We want our Soulectra customers to get their order as fast as possible. Most of our favors will ship within 1-3 business days. Personalized or some custom products may take a slightly longer time, usually 3-5 business days. If this is the case, we will contact you via email to give you a time frame as to when you can expect your order to arrive.

If you have further questions please contact us.

Customer Service
Our Soulectra Staff is dedicated to providing you with unique favors, gifts, and services that will guarantee your party a huge success. Please feel free to contact a Soulectra Representative between the hours of 9am - 5pm Eastern Standard Time at 732-930-1130. You may also email us at info@soulectra.com. We will respond to your email within 24 hours. Thank You for choosing Soulectra for your party needs.

Returns
If you need to return merchandise to Soulectra, we will take back the item up to 30 days after the date that we ship it. The merchandise must be in the original condition and packaging, so that we can put it back in stock and re-sell it. We will credit you for the value of the merchandise only- shipping back to Soulectra must be at your own expense. We can not accept returns on any personalized items, candy or food related items.

If you have further questions please contact us.

Privacy
Your privacy is an important part of our relationship with you. Protecting your privacy is just one part of our mission to provide you with highly personalized and valuable service. To register on our website, (to be part of our newsletter subscriber mailing list), you must submit only your e-mail address. In addition, to purchase a product, you must submit additional information, including your address, phone number and credit card information. This required personally identifiable information is necessary for us and our billing processors to process transactions for you, protect you against credit card fraud and contact you.

More on privacy information.